On-Time Project Completion – Guaranteed
Filed under: Homeowner Information, News and Notes, Remodeling Industry
To Neil Parsons, of Mark of Excellence Remodeling in West Long Branch, N.J., respecting your client’s time is important. After careful research from a select group of clients, friends and family, Parsons developed his top five complaint list.
“We wanted to develop a complaint list to recognize certain things that were of biggest concern and figure out how to overcome them in order to set ourselves apart from our competitors,†Parsons says.
The list consisted of cleanliness of the job site, pricing, surprise extras or changes, payment scheduling and finally, the No. 1 client complaint of time. More specifically, the complaint included being on time for the work day and having the project finished on or before the estimated completion date
Kitchen Addition Remodeling Project
The homeowners wanted to update and enlarge a 1970’s kitchen in their Cape Code home in Lincroft, New Jersey. Considering the size of the family, lifestyle, and their propensity to entertain, Mark of Excellence Remodeling designed a 15’ by 15’ addition to open up the kitchen and create a sitting area, enlarged the existing cramped three fixture bathroom, and added a 600 SF paver patio. In addition, we replaced the roof and rebuilt the bulkhead access to the basement.
